Frequently Asked Questions about Buying Equestrian Equipment Online

We answer the most common questions we receive about buying riding gear online at Rincón del Valle.

Shipping and delivery

How long does shipping to my city take?

3-5 working days throughout the Spanish mainland (express 24/48 h) for orders confirmed before 2:00 PM. For the Canary Islands, Balearic Islands, Ceuta, and Melilla, the delivery time is 4-7 working days.

How much does shipping cost?

Shipping is free from the amount you will see in your cart (varies depending on destination). Below that amount, the exact cost is shown before confirming.

How can I track my order?

After confirming the order, you will receive an email with a tracking code. You can also check it from your account at rincondv.com or ask us via WhatsApp (620 17 64 18).

Returns and exchanges

How long do I have to return a product?

30 days from delivery for returns without justification. The product must be unused, with labels and original packaging.

Who pays for return shipping?

If the product is in perfect condition and you are simply not convinced, the return cost is at your expense. If the product is defective or we have made a mistake, we cover the full cost.

Can I change the size?

Yes. If you choose the wrong size, we will send you the correct one and you return the incorrect one. It takes 24-48h once the return is received.

Sizes and measurements

How do I know what size to order?

Each category has its own guide: helmets, boots, rugs. If you have any doubts, ask us via WhatsApp (620 17 64 18) with your measurements.

Are the sizes European or American?

Most are European. When they are American (some brands like Ariat), we indicate it on the product page. The difference: USA sizing is ~1-2 points higher than EU.

Brands and products

Are you an official distributor?

Yes, we are an official distributor of HKM, Kingsland, Equestrian Stockholm, Kentucky, Equithème, Maximilian, Hippotonic, Norton, and many more. All our products are original with full manufacturer warranty.

Do you have stock on hand or do you work on demand?

We work with two types of availability and indicate it on each product page. Part of the catalog is in our warehouse and ships within the usual timeframes. The rest is an extended catalog from our official suppliers: it can be purchased in the same way, but it must be requested from the supplier first, so the delivery time is slightly longer. If in any order the time exceeds what was expected, we will notify you before confirming it. In a hurry for a specific item? Ask us via WhatsApp (620 17 64 18) and we will tell you the exact availability before you buy.

Why are some products sold out?

Occasional products may sell out in a specific size or color. If you need something that is out of stock, contact us: we can place a special order with the manufacturer (variable timeframes: 1-4 weeks depending on the brand).

Payments and security

What payment methods do you accept?

Credit/debit card (Visa, Mastercard), bank transfer, PayPal, Bizum (for Spanish customers). Apple Pay and Google Pay coming soon.

Is it safe to pay on your website?

Yes. We use Shopify Payments with SSL encryption. We never receive your card details — they are managed directly by the bank/payment provider. PCI-DSS certified.

Do you provide invoices?

Yes. Every purchase includes a digital invoice downloadable from your account or requested at info@rincondv.com.

Advice

Can I ask for advice before buying?

Of course. Write to us at info@rincondv.com, call us at 981 17 23 01, or WhatsApp 620 17 64 18 with your case (level, discipline, size, budget). Our team will guide you with no obligation.

Do you offer saddle fitting trials?

At our physical store in A Coruña (CC Marineda City, sports area, 1st floor · Estrada Baños de Arteixo 43), yes. For online cases, we will guide you via photo/video and you always have 30 days for returns if it doesn't fit.

Do you answer technical questions about my horse?

Yes. Tell us about the case (breed, age, discipline, specific problem) and our experts will guide you on which equipment is suitable. WhatsApp 620 17 64 18 is the fastest way.

Physical store

Where is your physical store located?

CC Marineda City, sports area, 1st floor · Estrada Baños de Arteixo 43, 15008 A Coruña. Regular hours: Monday to Saturday from 10:00 AM to 10:00 PM; closed Sundays. Check holiday hours.

Can I pick up in store?

Yes, at no cost. Select "Store pickup" at checkout. We will notify you when it is ready (usually the same day if it is in stock).