Frequently Asked Questions about Buying Equestrian Equipment Online

We answer the most common questions we receive about buying equestrian equipment online at Rincón del Valle.

Shipping and Deliveries

How long does shipping take to my city?

24-48 business hours throughout the Iberian Peninsula for orders confirmed before 2:00 PM. For the Canary Islands, Balearic Islands, Ceuta, and Melilla, the delivery time is 4-7 business days.

How much does shipping cost?

Shipping is free starting from the amount you will see in your cart (variable depending on destination). Below that amount, the exact cost appears before you confirm.

How can I track my order?

After confirming your order, you will receive an email with a tracking code. You can also check it from your account at rincondv.com or ask us via WhatsApp (620 17 64 18).

Returns and Exchanges

How long do I have to return a product?

30 days from delivery for returns without justification. The product must be unused, with tags and original packaging.

Who pays for return shipping?

If the product is in perfect condition and you simply changed your mind, the return cost is at your expense. If the product has a defect or we made a mistake, we cover the full cost.

Can I exchange the size?

Yes. If you order the wrong size, we will send you the correct size and you return the incorrect one to us. It takes 24-48 hours once the return is received.

Sizes and Measurements

How do I know what size to order?

Each category has its guide: helmets, boots, rugs. If you have doubts, ask us via WhatsApp (620 17 64 18) with your measurements.

Are the sizes European or American?

Most are European. When they are American (some brands like Ariat) we indicate it in the product description. The difference: USA sizing is ~1-2 points larger than EU.

Brands and Products

Are you an official distributor?

Yes, we are an official distributor for HKM, Kingsland, Equestrian Stockholm, Kentucky, Equithème, Maximilian, Hippotonic, Norton and many more. All our products are original with full manufacturer's warranty.

Do you have real stock or do you work by order?

We work with two types of availability and indicate it on each product page. Part of the catalog is in our warehouse and ships within the usual timeframes. The rest is an extended catalog from our official suppliers: it can be purchased in the same way, but it goes through the supplier first, so the timeframe is slightly longer. If an order's timeframe is extended beyond what was expected, we will notify you before confirming. Are you in a hurry for a specific item? Ask us via WhatsApp (620 17 64 18) and we will tell you the exact availability before you buy.

Why are some products out of stock?

Specific products may be out of stock in a particular size or color. If you need something out of stock, contact us: we can place a special order with the manufacturer (variable lead times: 1-4 weeks depending on the brand).

Payments and Security

What payment methods do you accept?

Credit/debit card (Visa, Mastercard), bank transfer, PayPal, Bizum (for Spanish customers). Apple Pay and Google Pay coming soon.

Is it safe to pay on your website?

Yes. We use Shopify Payments with SSL encryption. We never receive your card details — they are handled directly by the bank/payment provider. Certified by PCI-DSS.

Do you issue invoices?

Yes. Every purchase includes a digital invoice downloadable from your account or requestable at info@rincondv.com.

Advice

Can I ask for advice before buying?

Of course. Write to us at info@rincondv.com, call us at 981 17 23 01 or WhatsApp 620 17 64 18 with your situation (level, discipline, size, budget). Our team will guide you without obligation.

Do you offer saddle fitting trials?

In our physical store in A Coruña (CC Marineda City, sports area, 1st floor · Estrada Baños de Arteixo 43) yes. For online cases, we guide you by photo/video and you always have 30 days to return if it doesn't fit.

Do you answer technical questions about my horse?

Yes. Tell us about the case (breed, age, discipline, specific problem) and our experts will advise you on what equipment is suitable. WhatsApp 620 17 64 18 is the fastest way.

Physical Store

Where is your physical store located?

CC Marineda City, sports area, 1st floor · Estrada Baños de Arteixo 43, 15008 A Coruña. Regular hours: Monday-Friday 10 AM-2 PM and 5 PM-8 PM, Saturdays 10 AM-2 PM. Check for holidays.

Can I pick up in store?

Yes, at no cost. Select "Store Pickup" at checkout. We will notify you when it's ready (usually the same day if it's in stock).